Back in August, customers of TrendMicro who were running home security systems were receiving suspicious calls from supposed TrendMicro employees. After an investigation was performed by the company, they learned that an internal employee had been pulling customer information such as names, email addresses, TrendMicro support ticket numbers, and occasional phone numbers from a database and selling it to a tech support scam group. The company has assured customers that no financial information was obtained, but because attacks like these could lead to customers paying for services that aren’t necessary, it still raises the concern of monetary loss. It is believed that the scam has affected less than 1% of TrendMicro’s nearly 12 million consumer customer base and only went after English speaking customers. The employee responsible has since been identified and terminated and law enforcement officials have been notified.
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