Investment banking firm Morgan Stanley has reported a data breach after attackers stole personal information belonging to its customers by hacking into the Accellion FTA server of a third-party vendor. Morgan Stanley is a leading global financial services firm providing investment banking, securities, wealth and investment management services worldwide. The American multinational company’s clients include corporations, governments, institutions, and individuals in more than 41 countries. Guidehouse, a third-party vendor that provides account maintenance services to Morgan Stanley’s StockPlan Connect business, notified the investment banking company in May 2021 that attackers hacked its Accellion FTA server to steal information belonging to Morgan Stanley stock plan participants. The Guidehouse server was breached by exploiting an Accellion FTA vulnerability in January before the vendor patched it within five days of the fix becoming available. Guidehouse discovered the breach in March and the impact to Morgan Stanley customers in May, when it notified the financial services company of the incident and that no evidence was found of the stolen data being disseminated online by the threat actors. “There was no data security breach of any Morgan Stanley applications,” Morgan Stanley said in data breach notification letters sent to impacted individuals. “The incident involves files which were in Guidehouse’s possession, including encrypted files from Morgan Stanley.” However, even though the stolen files were stored in encrypted form on the compromised Guidehouse Accellion FTA server, the threat actors also obtained the decryption key during the attack. Morgan Stanley says that the documents stolen during this incident contained: stock plan participants’ names, addresses (last known address), dates of birth, social security numbers and corporate company names. The company added that the files stolen from Guidehouse’s FTA server did not contain passwords information or credentials that the threat actors could use to gain access to impacted Morgan Stanley customers’ financial accounts. “The protection of client data is of the utmost importance and is something we take very seriously,” a Morgan Stanley spokesperson told reporters. “We are in close contact with Guidehouse and are taking steps to mitigate potential risks to clients.”
Any affected clients are advised to contact their financial institution to increase monitoring of the accounts for unusual or malicious transactions on their accounts. Also, even though it appears that usernames and passwords were not compromised, it would be advisable to change the associated password on the account.